Process Re-engineering for external and internal client to raise the operational efficiency and strengthen internal control.
Business Documentation (Charters, work frames, policies and procedures, SLAs, OLAs, JDs, etc.).
Development and implementation of Business Models to streamlines sales and manage the daily sales activities and results.
Development and implementation of Operating Models for all business departments to streamline and manage daily business processes.
Establishment and operating new and non-functional departments with knowledge transfer and hand over to a trained process owners.
Preparing the work environment for automation and help selecting the optimum software for the business need.
Reconciliation of internal accounts and development of the mechanism and working tools for the management of financial control and preparation of the bank accounting and reconciliation manuals.
Development and implementation of business strategies and plans with organizational performance management system.
Development and conducting mastery shopping programs and internal and external customer satisfaction surveys.
Preparation and implementation of Business Continuity Management plans and Crisis Management procedures as per ISO 22301 certification requirements and best regional and international practices.
Strategy and Performance Management, Development and implementation of business and functional strategic and operational plans, budgets, and organizational and individual performance management programs.
Providing specialized training courses for all organizational levels in all managerial and functional subjects including technical and soft skills.
Project Management: Strategic, operational, and third party projects design, planning, and execution from business diagnoses and RFP phase, through vendor selection until project rollout and handover with knowledge transferred.
Providing strategic and technical business knowledge in project implementation, migration and conversion, training, and project management with dashboard reporting, and other high maintenance technical challenges.